Telehealth Consent
Effective Date: July 2, 2026
This Telehealth Consent describes the nature of the telehealth services provided through the Uplevel Bio platform and the consent you give when you agree to receive care through those services. Please read it carefully. You will be asked to affirmatively accept this consent during your intake — you cannot receive telehealth services through Uplevel Bio without doing so.
What telehealth is
"Telehealth" means the delivery of healthcare services using electronic information and communication technologies — including secure messaging, video, audio, and health information you submit through online forms — instead of, or in addition to, in-person visits.
Through Uplevel Bio, you complete a structured health intake through our secure platform. An independent licensed clinician (through the Asher Med provider network) reviews your intake, makes clinical decisions about whether to prescribe a protocol, and communicates with you through the platform. Where required by state law or by clinical judgment, that communication may include a synchronous video or audio visit.
What Uplevel Bio is and is not
Uplevel Bio is a technology and wellness platform. Uplevel Bio itself does not practice medicine, does not prescribe medications, and does not dispense medications. Clinical decisions are made solely by the independent licensed clinicians who review your care.
The clinicians who treat you are not employees of Uplevel Bio. They practice through the Asher Med provider network under their own state licenses. Uplevel Bio does not direct, override, or interfere with their clinical judgment.
Benefits of telehealth
Telehealth can offer the following benefits:
- Access to a licensed clinician without travel
- Faster time from intake to care decision
- The ability to communicate with your treating provider from a place convenient to you
- Continuity of care between visits through secure messaging
- The ability to share connected-device data with your provider
Risks and limitations of telehealth
Telehealth is not appropriate for every clinical situation and it carries risks that in-person care does not. You acknowledge and accept the following:
- Your provider will not perform an in-person physical examination and may not be able to observe findings that an in-person examination would reveal
- Information you submit that is incomplete or inaccurate may lead to clinical decisions that would have been different in person
- Technology can fail — connections may drop, messages may be delayed, and platform outages can affect the timing of care
- Certain conditions cannot be adequately evaluated or treated through telehealth, and your provider may determine that in-person care is required
- Your provider may decide, based on their independent clinical judgment, that they cannot safely treat you through telehealth — in which case no prescription will be issued
No provider–patient relationship until clinical review
Creating an account, completing the intake form, or paying for a protocol does not, by itself, create a clinician–patient relationship. A provider–patient relationship is formed only when an independent licensed clinician reviews your information and either accepts you for care or begins evaluating you for care.
Not everyone qualifies
Submitting an intake is a request for clinical review, not a guarantee of treatment. If the reviewing clinician determines that a protocol is not appropriate for you — because of your health history, medications, contraindications, or any other clinical reason — no prescription will be issued and, per our Terms of Service and Returns & Refunds Policy, the corresponding charge will be refunded.
Privacy and security
Your health information submitted through the platform is protected under our Patient Privacy Practices (HIPAA Notice of Privacy Practices), our Privacy Policy, and our Consumer Health Data Privacy Policy. The platform uses encryption in transit and at rest, role-based access controls, and audited access to your record. No electronic communication is perfectly secure, and you accept a small residual risk when you use any electronic system to communicate about health.
Recording
Telehealth communications through the Uplevel Bio platform may be recorded or stored as part of your medical record — including messages, video/audio visits, and any documents you submit. Recordings and stored communications are treated as PHI and handled under our HIPAA obligations. You will be informed at the time of any video or audio visit if the visit is being recorded.
Emergencies
Telehealth is not for medical emergencies. If you are experiencing symptoms of a heart attack, stroke, severe allergic reaction, severe bleeding, difficulty breathing, thoughts of self-harm, or any other medical emergency, call 911 or go to the nearest emergency room immediately. Do not use the Uplevel Bio platform to request emergency care.
If you are having thoughts of self-harm, call or text 988 to reach the Suicide and Crisis Lifeline.
Your right to withdraw consent
You may withdraw this consent at any time by writing to support@uplevel.bio. Withdrawing consent will not affect any care already provided or any obligation to pay for care already received. If you withdraw consent, your provider will discuss with you how to transition your care.
Consent
By accepting this document during your intake:
- You confirm that you have read and understand this Telehealth Consent
- You confirm that you have had the opportunity to ask questions
- You consent to receive services through telehealth as described here
- You acknowledge that no specific outcome is guaranteed
- You agree that this consent is provided freely and knowingly
Contact
For questions about this Telehealth Consent:
Email: support@uplevel.bio Mail: Uplevel Bio, 9 Maple Street, Scituate, MA 02066